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Consumer Alerts

Phishing Scam (02/09/15)

We have had reports that there has been an increase in a phishing scam lately where a caller claims to be with Microsoft. They state that they have detected a problem with the users computer and ask for permission to connect remotely to fix the problem. They then provide the user with a link for them to go to. If the user lets them in they install software that allows them to obtain confidential information from the users computer. Microsoft does not do this type of service. Please be very suspicious of anyone that claims that you need to go to a link for them to access your computer for any type of maintenance.

Online Shopping Scams (12/17/14)

Tis the season for scammers to use online shopping to try to trick us into falling for their scams.  Watch out for emails claiming to be from shopping websites, shipping companies, etc.  Fake “order confirmation”, “problem with your order”, “problem delivering your package”, etc. emails will abound. If you get an email from a company you are NOT doing business with it’s probably a scam, DON’T OPEN IT! If you get an unexpected email from a company you ARE doing business with use caution whenever possible and verify the legitimacy of the email.

P.F. Chang's Debit/Credit Card Security Compromise (06/13/14)

On June 10, 2014, restaurant P.F. Chang’s learned of a security compromise that involves credit and debit card data reportedly stolen from some of their locations. This compromise took place from early March to May 19, 2014.

Because P.F. Chang’s and the United States Secret Service are in the preliminary stages of their investigation, we do not yet know which cards may have been involved in the breach.  It also remains unclear if all P.F. Chang’s locations or its subsidiary Pei Wei was involved in the compromise.

At this time, there is no indication that any First National Bank customer has had their debit card information stolen as a result of this compromise.  However, if you believe you used your debit card at P.F. Chang’s or Pei Wei during this time period and are concerned about the security of your accounts, please contact your local branch.

As new information surfaces regarding this breach, First National Bank will take necessary action to protect our customers from potential fraud.

With these types of data breaches becoming more commonplace it is important that every consumer become more diligent by monitoring their account activity.

You may closely monitor your account activity by using online banking, mobile banking and our telephone banking system.  You may disable a debit card by utilizing telephone banking, in your online banking account  or by contacting First National Bank at 865-986-3546 if you discover any suspicious activity.

 Fraudulent Text Alerts and Phone Calls (6/9/14)

It has been reported that customers are receiving a text alert or phone call informing them that their Debit or Credit Card has been deactivated due to suspicious activity. Customers are asked to follow prompts which may include providing their card number, PIN and other confidential information. These messages are not being sent by First National Bank.

While First National Bank’s debit card fraud prevention system could legitimately initiate a phone call or text message to debit card holders regarding suspicious activity on their debit cards, card holders will never be asked for their card number, PIN or account number if the call is legitimate.

Should you receive any kind of phone call, text message or e-mail asking you to provide information about your bank accounts or cards, do not respond. These messages are not from First National Bank or any service associated with the bank, and the people contacting you are seeking your personal account information in order to commit fraud. Giving out your account or card information jeopardizes your account and could lead to you becoming the victim of identity theft as well.

Important Message for Internet Explorer 8 Users (04/29/14) 

As of June 26, 2014, First National Bank’s Online Banking will no longer support IE 8.  This change was made to protect you and is a recommendation made by Microsoft associated with the fact that they no longer support IE 8 and are not providing security updates for it. Click Here for instructions on how to determine what version of Internet Explorer you are using. 

 The Heartbleed Bug (04/11/14)

On April 7, 2014, security researchers reported an internet vulnerability called Heartbleed. This bug is a flaw in the software used to protect communication between your internet browser and web sites you visit.

Whether you access your First National Bank account via your computer or mobile device your user name, password and account information was not compromised due to the Heartbleed vulnerability.

Protecting your personal information, identity and accounts is a top priority at First National Bank.  We encourage you to visit our Online Security and Protection page for internet security information and tips

If you have questions or concerns, please call 865-986-3546.

Click here for important information for computers running Windows XP (1-23-14)

If your computer is running Windows XP your personal information may be at risk after April 8, 2014. Click the link above to learn more.

Gmail Account Takeover (08/30/13)

We have had reports of customers who have been affected by Gmail account takeover. The hackers are using emails to specifically target financial information they can use to steal funds.

The hackers are going through the compromised email accounts looking for emails that have previously been sent to the email owner’s financial institution. The hackers have forwarded previous email chains to financial institution employees that have traded previous emails with the victim seeking information and funds posing as the customer.

Some of the following tips may help reduce the risk of becoming a victim of this kind of fraud:

  • Make sure you log out of your email session especially when using a computer other then you home computer or a public network
  • Create strong passwords
  • Avoid auto storing your email password
  • Keep your email clean and uncluttered by deleting old emails from your inbox, deleting items from your sent box and emptying your deleted email often